Business Administrator - Parts Support Team
Salford Priors (Office Based)
Monday to Friday, 8:30am - 5:00pm
£28,000 - £30,000
We are currently recruiting for a Business Administrator to join a leading global organisation based in Salford Priors. The business is a recognised manufacturer of specialist agricultural, grounds maintenance, and vegetation management equipment, supplying customers across industries including agriculture, highways, local authorities, airports, and environmental services worldwide.
This is an exciting opportunity to join a fast-paced and growing business within their Parts Support team. The role is heavily focused on customer communication, coordination, and progress chasing, making it ideal for somebody who enjoys problem-solving, building relationships, and ensuring customers receive excellent service.
The successful candidate will work closely with dealerships and internal departments to track parts, manage queries, and provide regular updates, helping to ensure a smooth and efficient customer experience.
Key Responsibilities
* Acting as a key point of contact for dealerships regarding parts enquiries
* Answering incoming calls and responding to customer queries professionally and efficiently
* Progress chasing parts orders and providing timely updates to customers and dealers
* Coordinating with internal teams to track orders and resolve issues
* Managing and updating information across internal systems
* Handling enquiries of a challenging nature and working proactively to find solutions
* Monitoring outstanding orders and ensuring customers are kept informed throughout the process
* Supporting the wider parts team with administrative and coordination duties
* Building strong working relationships with dealerships and internal stakeholders
* Assisting with shipping, export, and dispatch-related administration where required
About You
* Previous administration, customer service, or coordination experience
* Confident communicating with customers and stakeholders over the phone and via email
* Comfortable handling challenging conversations and resolving issues professionally
* Highly organised with excellent attention to detail
* Able to manage multiple priorities within a busy environment
* Strong problem-solving skills and a proactive approach
* Confident using Microsoft Office and internal systems
* Experience within shipping, export, logistics, dispatch, or supply chain environments would be advantageous but is not essential
* A positive attitude and willingness to work collaboratively as part of a team
This is a fantastic opportunity for an organised and customer-focused administrator who enjoys working in a busy environment and takes pride in delivering excellent service while keeping processes moving efficiently.
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