We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit an additional full time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant insurance / financial services based company.
Customer Service Advisor
Full time permanent role
Monday-Friday 0900-1700 (37.5 hours per week - 30 min lunch)
Role based in Haywards Heath - modern offices - 10 min walk from the station. Some parking available on site along with nearby free street parking.
Salary - £25000 - £28000 per year - very good all round company benefits, including excellent pension scheme along with a great employee benefits scheme, social events throughout the year and staff Christmas party
The Role - Customer Service Advisor
The role offers a daily mix of phone based customer service and administration work in a busy and very friendly office within an expanding and stable organisation.
Customer Service Advisor - duties include:
Answer and resolve customer queries and take ownership of the task, via telephone and email.
General policy administration
Pro-actively follow up customer enquiries and convert to policies where possible
Ensure customer satisfaction is exceeded
Produce high quality documents and maintain computer records
Gain a strong knowledge and understanding of company products
Ensure company and regulatory policies are complied with
Undertake regular learning and development
Experience, competencies and knowledge required
Experience within a telephone based or customer facing / support role
Good general education, including GCSE’s (or equivalent) in English and Maths.
Customer focussed - a passion for customer service and exceeding expectations
Strong verbal and written communication skills
Good prioritisation and time management skills along with high accuracy levels
Good IT skills and keen to learn and develop on new systems
For more information regarding this new and exciting Customer Service Advisor opportunity, please apply now! Short-listing will take place soon - don't miss out!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job