Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for. What you’ll be doing: Provide 2nd line support for incidents and service requests Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers Deliver remote support to customers and internal users Work through your ticket queue in line with SLAs Help maintain and improve internal documentation and processes Champion customer satisfaction at every stage What we’re looking for: Technical skills: Strong knowledge of Microsoft operating systems and Microsoft 365 administration Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus) Good understanding of LAN/WAN, TCP/IP, and networking principles Confident setting up, diagnosing, and repairing PC hardware Soft skills: Calm and capable in high-pressure situations Excellent verbal and written communication skills Organised, logical, and solutions-focused Able to work independently and collaboratively Full UK driving license and access to a vehicle Why join us? As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.