Our client, a leading name in consumer electronics is looking for a Technical & QA Coordinator know in industry as a Service Engineer to support the Aftersales Director in shaping and executing a clear Technical Quality Assurance strategy. You’ll be the go-to expert on product performance, fault diagnostics, quality improvements, and technical support across the UK and international teams.
Key Relationships:
You’ll collaborate with internal departments including Compliance, Customer Service, Product Management, Finance, and Global Technical teams, as well as external service partners, factories and major retail customers.
Key Responsibilities:
Support continuous product improvement with global factories and UK Technical Teams
Drive root-cause analysis and resolution of field issues and customer concerns
Analyse technical repair data and customer returns to influence product development
Create and distribute technical training and documentation
Liaise with 3rd party ASPs and manage spare parts support queries
Prepare clear reports, trackers, technical bulletins and risk assessments
Support product testing, QA trials, and product instruction manual validation
Represent Aftersales at customer/factory reviews and project meetings
Experience:
Minimum 3+ years in White Goods repair and diagnostics
Strong working knowledge across: washing machines, tumble dryers, dishwashers, refrigeration, ovens
Gas appliance knowledge is a plus
Skills & Attributes:
Deep understanding of UK white goods aftersales and service models
Strong technical problem-solving, diagnostics, and fault trend analysis
Confident communicator, presenter, and stakeholder manager
Passionate about product quality, safety, and customer satisfaction
Skilled in Excel, PowerPoint; data-driven with a sharp eye for detail
Location: UK-based (travel to customer/factory meetings as needed)