Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance
A day in the life
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.
BASIC QUALIFICATIONS
- - Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
- - Experience in people management
- - Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
- - Bachelor's degree, or experience using data to influence business decisions
- - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
PREFERRED QUALIFICATIONS
- - Bachelor's degree, or experience working for Amazon or any Amazon subsidiary or affiliate
- - Experience with Lean or Six Sigma analytical techniques
- - Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
- - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment