Property Management team pro-actively manages the delivery of best-in-class property and workplace operations, enhancing staff workplace satisfaction. We hold responsibility and accountability for all property management-related soft service delivery, issue resolution, etc., in the sub-region.
As the UK Property Management Head – Global Real Estate – Vice President in the Global Real Estate department, you will be responsible for the property management vendor partners within SLAs and KPIs, and overall program objectives within the UK sub-region.
Job responsibilities
1. Manage property management vendor partners within agreed objectives, SLAs, and KPIs, ensuring vendor performance aligns with expectations.
2. Oversee day-to-day programs supporting the sustainability agenda, including waste recycling and utility consumption monitoring and control.
3. Coordinate with the engineering team to ensure an effective hand-over process of new facilities from Design & Construction (D&C) to the property management and engineering teams.
4. Develop and maintain strong internal client relationships with key stakeholders, including Technology, Security, Resiliency, Risk and Compliance, and various lines of business.
5. Support the Fire Life Safety (FLS) and Environmental Health and Safety (EHS) agenda within the sub-region by working closely with program leads.
6. Structure and leverage the property management platform to execute Moves, Adds, and Changes (MAC) and churn jobs in the sub-region in a cost-effective and timely manner.
7. Champion and manage the repairs and maintenance of facilities in partnership with engineering partners.
8. Support the development of the property and workplace experience management budget and manage expenses within budget.
9. Manage the oversight of processes and procedures to ensure alignment and compliance with JPMC and appropriate regulatory policies.
10. Coordinate closely with D&C PMO to deliver timely and cost-effective services to clients.
11. Collaborate with the Sourcing team to maintain strategic vendor partnerships, ensuring alignment with objectives, SLAs, and KPIs.
Required qualifications, skills and capabilities
* Extensive management and leadership experience in corporate real estate, property management service industry, and flex office market.
* High-performing communication, collaboration, and management skills; experience managing teams.
* Passion for delivering workplace experience.
* Flexibility and commitment to off-hours issue resolutions.
* Capable planning and programming skills.
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