Salary: £54,000 - 54,000 per year Requirements: Active SC Clearance (Essential) Strong analytical and problem-solving skills Experience working in a performance analysis or data-focused role Basic to intermediate SQL coding skills (data extraction, joins, aggregations) Ability to communicate insights clearly to non-technical stakeholders Experience working with large datasets and performance metrics Responsibilities: Analyse service performance data to support operational and strategic decision-making Monitor and report on volume trends Develop and maintain performance dashboards and reporting outputs Use SQL to extract, manipulate, and analyse datasets Identify risks, trends, and opportunities for service optimisation Present clear insights to stakeholders Technologies: Support SQL Security More: We are seeking an experienced Performance Analyst to support our high-volume, live service environment during a period of increased demand. This role will be key in ensuring robust performance analysis, insight generation, and data-driven decision-making. The position is remote, with occasional meetings in London, Telford, or Newcastle. Our team values analytical thinking and is committed to delivering excellent service. last updated 8 week of 2026