Core Responsibilities:
* Build and maintain automation racks for Sky Comms and Entertainment CPEs.
* Validate infrastructure setups (continuous) using automation tools.
* Support remote user access to resources.
* Design and implement CI pipelines, services, monitoring, and data dashboards.
* Scale up, implement optimisations, and improve processes.
* Troubleshoot and resolve user reported infrastructure/I.T. issues.
* Design, support and oversee new major physical installations.
* Allocation and patching of copper/fibre lines to user endpoints.
* Come up with solutions for new technology implementations/ requests from user base.
* Develop/use collaboration tools and processes to gather, track and document infrastructure requests.
Required skills and experience:
* Installation of rack mount equipment such as HP, Dell, Supermicro, Cisco and MikroTik, including data and power cabling.
* Use of a DCIM or other software to monitor/track assets and data patches.
* Experience working to customer SLAs.
* Knowledge of IEEE 802.3 standards.
* Allocation and patching of copper/fibre lines to user endpoints.
* General server room upkeep against a set of written standards.
* Hardware maintenance - component repair, swap out.
* Software maintenance – manual and remote software deployment (e.g. disaster recovery)
* Asset Management – Ordering, tagging, deployment and tracking of hardware.
* Basic network and Wi-Fi troubleshooting
* Proficiency with Windows & Linux OS.
* Proficiency with basic office suite (e.g. Microsoft Office)
Advantageous:
* Experience with fibre optic cabling/termination
* Experience working with MS Visio or similar diagramming tools
* CLI/scripting experience (Such as Bash, Python etc)
* ITIL accreditation or equivalent
* CDCTP accreditation or equivalent