Salary: £51,400 - 56,160 per year Requirements: Active NPPV clearance held within the last 12 months Experience in IT support, deskside support, or field engineering Strong hands-on experience with device builds, deployments, or rollouts Knowledge of mobile device setup and troubleshooting (iOS / Android beneficial) Experience providing 1st / 2nd line support in a corporate environment Excellent communication and customer service skills Ability to work in a fast-paced, high-volume deployment environment Previous experience working on IT rollout or refresh projects is highly desirable Must be comfortable working onsite and potentially across multiple locations Responsibilities: Configure, build, and deploy mobile devices to end users Support device rollout activities including setup, activation, and handover Provide 1st and 2nd line IT support for mobile and end-user devices Troubleshoot hardware and software issues efficiently Maintain accurate records of deployed devices and support tickets Work closely with the wider deployment team to ensure smooth delivery Technologies: Android Hardware Support Mobile iOS Security More: We are seeking IT Support Engineers / Field Engineers to support a large-scale mobile phone rollout programme across multiple sites in North Wales. This hands-on role focuses on device deployment, configuration, and end-user support within a corporate environment. Our team values communication and customer service, and we offer a supportive workplace for those comfortable working onsite. We cover all travel expenses related to the role. last updated 14 week of 2026