Location: Coventry (Hybrid)
Hours: 37 hours per week
Contract: Permanent
The Role
We are currently recruiting for an IT Business Analyst to join a well-established IT function supporting a multi-site, international business. This is a varied, business-facing role focused on analysing processes, improving system usage, and delivering system enhancements across ERP and related platforms.
You’ll act as a key bridge between stakeholders and technical teams, translating business requirements into clear technical specifications while supporting system improvements, change delivery, and user adoption.
Key Responsibilities
* Analyse business processes to ensure systems are used effectively and identify gaps or improvement opportunities
* Produce clear change specifications and manage system developments through to delivery
* Create technical documentation and support integration of changes into day-to-day operations
* Provide day-to-day business systems support, coaching, and training on new functionality
* Troubleshoot process and system issues, recommending practical solutions
* Work with third-party suppliers and developers, managing scope and delivery
* Support ad-hoc reporting, data manipulation, cleansing, and bulk data uploads
* Carry out system testing, creating test scripts and scenarios, and feeding back to developers
* Translate business needs into technical requirements, ensuring clear communication between stakeholders and developers
Skills & Experience Required
* 2–3 years’ experience in a Business Analyst or similar analytical role
* Experience working with complex IT systems such as ERP and/or CRM platforms
* Strong understanding of data and data structures
* Excellent written and verbal communication skills
* Confident working with stakeholders at all levels of the business
* Experience supporting change initiatives and project delivery
* Comfortable delivering training and coaching to end users
* Strong Microsoft Word and Excel skills
Desirable Experience
* Exposure to a range of business systems such as:
* Document management systems
* Phone systems / call centre platforms
* RPA, BI or AI tools
* Reporting tools
Working Pattern & Benefits
* Salary of £45,000 – £50,000 depending on experience
* 37-hour working week
* Core hours 08:45 – 16:45, with flexibility around start and finish times
* Hybrid working – 3 days office-based, 2 days home-based
* Opportunity for occasional international travel (Germany)
Additional Requirements
* Full UK driving licence
* Own transport essential due to multi-site travel