Your newpany
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We’re seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality oues through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote workbined with in-office collaboration at our Solihull location.
Your new role
1. Serve as the primary technical contact for support cases
2. Manage the full lifecycle of each case—from intake to resolution
3. Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
4. Document findings to support internal knowledge sharing and process improvement
5. Identify recurring issues and collaborate with peers to enhance support efficiency
6. Ensure case handling meets service-level expectations, balancing speed and accuracy
What you'll need to succeed
7. 2–4 years of experience in technical, systems, or application support
8. Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
9. Ability to read and understand JavaScript in a troubleshooting context
10. Solid understanding of the LAMP stack and web application fundamentals
11. Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
12. Experience supporting CRM platforms (preferred but not required)
13. Strongmunication skills and a customer-first mindset
14. Proven ability to manage a support workload with ownership and attention to detail
Preferred Qualifications
15. Experience supporting SaaS applications in fast-paced environments
16. Familiarity with platforms like HubSpot or Salesforce
17. Exposure to CRM customisation, configuration, or integration
18. Relevant technical certifications
19. Experience contributing to internal documentation and support optimisation
20. Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS
What you'll get in return
21. Pension Scheme
22. Private medical and dental insurance
23. Health & Wellness Reimbursement Program
24. Unpaid sabbatical leave
25. Career & Personal Development resources
26. Discounts on travel, virtual exercise classes, and more
27. A merit-based culture with opportunities to learn, grow, and excel