Performance Manager
Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
You may have already heard of Vodafone - We're a leading telecommunication company in Europe and Africa. But you might not know is that we are continously investing in new technolgies to improve the lives of milliopns of customers, businesses and people around the world, creating a better future for everyone.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
Role purpose:
To drive performance management in MES, leading the Performance Management element of Operational Excellence. This includes the MES health check and performance metrics, the workforce management tool and Management Operating System, leading the Red First Retention programme and other transformation activities. Supported by the Continuous Improvement Manager and our Data Analyst.
Key accountabilities and decision ownership:
1. Oversee the efficiency and health check performance of MES, in collaboration with Operations.
2. Own and drive the scheduling performance within the new workforce management tool and Management Operating System.
3. Lead the Red First Retention programme, focusing on both organic growth and account retention.
4. Support the ongoing transformation of the Centre of Excellence.
Who you are
Core competencies, knowledge and experience:
5. Full understanding of productivity metrics: availability, utilisation, effectiveness.
6. Experience of working with operations to identify and implement lean processes to improve productivity.
7. Experience of driving cost savings across through reduction of duplication and implementation of Efficiencies and Innovations to process and delivery.
8. Experience of Benefit Management to drive performance and financial improvements.
9. Experience of managing KPI and MI reporting process (including the assessment of exception reporting) and target review process.
Key performance indicators:
10. Experience of Lean, Systems Thinking and other improvement techniques
11. Commercial knowledge & understanding. Produce monthly and annual Efficiency & Performance Reports to support all levels of Contract Governance and adherence to the MOS.