TSR are seeking a Customer Care Manager to work for a leading 5-star Housebuilder in the Northwest Area. This is a 12 month FTC role and you must have previous experience of managing a team, within new build housing to be successful. The Customer Care team make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism. Reporting to the Head of Customer Care, to efficiently and effectively improve and be responsible for the delivery of Customer Care within the Division. To implement the Group's policies and procedures in relation to Customer Care, and to meet and maintain quality assurance standards. To contribute towards the Division meeting its Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team. You will be expected to: Ensure the Customer Care department is compliant with all SHE policies and procedures, putting the safety of our teams as first priority Organise Home Demonstrations with Sales and Construction team prior to legal completion To ensure satisfactory completion of demonstration and handover defects via courtesy calls Manage the Customer Care team effectively, to ensure t...