Hi there! Thanks for stopping by our job ad.
We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:
1. We’re the only broadband provider on the market offering residential speeds up to 3,000 Mbps.
2. Our network covers over 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
3. We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
4. We have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.
We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.
Job purpose:
We are looking for an enthusiastic Outbound Telesales Representative to contribute to booking in installations and missed installations for the company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by booking in clients that have missed their installations.
This role requires a highly motivated individual with a passion for technology and a real eye for a deal. As a challenger brand, Community Fibre must think differently, always looking to rewrite the rulebook. Our propositions are unique and constantly evolving, and we are always looking to offer our customers more, providing them with tangible value for being a Community Fibre customer.
What you’ll be doing:
* Contact potential or existing customers to inform them about missed installations and rebook appointments
* Contact potential or existing customers to inform them about a product or service
* Answer questions about products or the company
* Ask questions to understand customer requirements and get them booked in
* Enter and update customer information in the database
* Handle grievances to preserve the company’s reputation
* Go the “extra mile” to meet bookings quota and facilitate future sales
* Keep records of calls and sales/bookings and note useful information
* Call clients to book in their installation appointments
* Support on outbound calls for abandoned baskets and registered interests
The experience we’re looking for you to bring:
* At least 2 years of experience in sales
* Experience as a telesales representative or other sales/customer service role desired
* Proven track record of successfully speaking to clients over the phone
* Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
* Ability to learn about products and services and describe/explain them to prospects
* Excellent communication and interpersonal skills
* Cool-tempered and able to handle rejection
* Outstanding negotiation skills with the ability to resolve issues and address complaints
Working Conditions:
* Shift Patterns: 9am-5pm, 10am-6pm, and 12pm-8pm
* 5 days a week between Monday-Sunday
* Hybrid Based Role
Why join us:
* You get to work with some of the best technology in the market
* Be part of an exciting scale-up business where you can bring your ideas; we value your contribution
* We all love time off whether that’s going on an exotic holiday or a staycation; you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
* Birthday leave, our treat to you
* Keen cyclist? Join our cycle to work scheme
* Flexible WFH policy
* Enjoy the perks of Vitality health
* You get to work with an amazing bunch of people
What happens next:
You’ve done your bit so sit back and relax, we will review your application and come back to you.
If we think you’re not quite right for the role you have applied for but may be a better fit for another, we’ll definitely let you know.
Want to know more about a career at CFL? Check out our careers page:
https://careers.communityfibre.co.uk/
We are an Armed Forces friendly organisation.
We are an equal opportunities employer that values diversity in our team; we welcome applications from all backgrounds.
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