Overview
The Fragrance Shop is seeking an enthusiastic, motivated and reliable Assistant Manager to join our team. This is a permanent, part-time role at 24 hours per week, with a salary of £11.07-£12.45 per hour and an employee discount. Location: 18 Westborough, Scarborough, YO11 1UH. This role supports the Store Manager by delivering excellent customer service, maximizing sales, and establishing efficient operating methods. The position is hands-on and involves staff training and development.
Responsibilities
* Supporting the Store Manager with the achievement of retail store targets
* Open and close the store and ensure the store trades safely and legally at those times
* Help manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service
* Deliver sales through friendly and efficient customer service
* Take a lead role in resolving customer questions and queries
* Follow guidelines to ensure all products are presented/displayed to their best advantage
* Ensure all products are correctly coded, priced and accurately processed at POS
* Create a fun and enjoyable shopping experience for customers
* Effectively match the correct fragrance to the customer’s needs
* Assist customers with queries using product knowledge
* Actively promote the company and role in the local marketplace
* Continue to develop self and role by studying relevant training materials and store information
* Process transactions at the till point
* Assist with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
* Ensure the store looks presentable and inviting to customers
About You
* Previous retail management experience
* Confidence and personality
* Enjoy talking to people and approaching customers and demonstrating products
* Fully flexible
* Adaptable with a “can do” attitude
* Strong communication and interpersonal skills
* Customer service focused
* Possess excellent customer service skills
* Demonstrate natural sales ability
* Be passionate about retail and fashion
* Be enthusiastic and results driven
* Enjoy working as part of a team
* Ability to operate POS system
How to Apply
CV can be dropped into store or sent via email to 365.yorkparliamentst@tfsstores.com
Due to the high volume of applications, we are regrettably not able to respond to every candidate. If you have not heard from us within two weeks of your application, please assume that you have not been successful.
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