Customer Service Sales Administrator
Location: Preston, Lancashire
Hours: Monday to Friday, 9:00am – 5:30pm (some flexibility possible)
Salary: National Minimum Wage, with a performance-based bonus scheme
Lakeland has been a trusted name in the installation of high-quality UPVC decking, fencing, pergolas and bespoke outdoor structures for over fifteen years. We take pride in our reputation for professionalism, attention to detail and delivering excellent customer experiences.
As part of this continued progress, we are looking to bring a new Customer Service Sales Administrator into our team. This is very much a hands-on administrative role, ideally suited to someone who is well-organised, proactive and keen to gain valuable experience across multiple areas of a growing business. While it is a junior-level position, there is plenty of scope for the right person to grow and develop within the role over time.
The role
You will be based at our workshop in Preston, where full training and support will be provided in person. This is a varied role working closely with our sales and operations team, ensuring a smooth flow of communication and information between departments, customers and colleagues.
Day-to-day responsibilities will include:
* Responding to incoming customer enquiries by phone, email and social media, recording details clearly and ensuring timely follow-up
* Supporting the sales team with diary planning, appointment scheduling and communication while they are out on site visits
* Acting as a first point of contact for day-to-day queries and updates relating to sales and administration
* Checking and submitting job sheets, following up on any incomplete or unclear information
* Entering data accurately into spreadsheets, systems and databases, and cross-referencing details where required
* Assisting with invoicing, including requesting purchase order numbers, preparing and sending invoices, and processing card payments over the phone
* Helping to maintain a high standard of customer service, resolving minor issues or escalating them to the relevant department where necessary
* Creating or scheduling simple social media content, and responding to enquiries made via digital channels
* Supporting other departments with general administrative tasks as needed
What we are looking for
The right candidate will be:
* Organised and detail-focused, with a methodical approach to tasks
* Confident in communication, both verbal and written
* Comfortable learning new systems and working across different platforms
* Able to work independently but also happy collaborating with others
* Reliable, punctual and keen to contribute to a positive team atmosphere
* Based in or very near Preston, as training and the role itself will be conducted in person from our Preston site
Experience using Microsoft Office, especially Excel is important, as is a good level of numeracy. Previous experience in administration, customer service or sales support would be useful, though not essential, as full training will be provided.
What we offer
* A friendly, supportive working environment with a small but passionate team
* Full in-person training at our Preston location
* Opportunities to learn and develop across different areas of the business
* A phone and laptop to support your role
* A clear pathway to take on more responsibility for the right person
* A performance-based bonus scheme alongside National Minimum Wage
* Potential flexibility in working hours for the right candidate
This is a great opportunity to join a growing business and become part of a company that values integrity, team spirit and customer satisfaction. If you are looking for a role where you can build confidence, gain real experience and play a part in our ongoing success, please submit your latest CV.
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