Chadsmoor Medical Practice is lookingfor a highly motivated and enthusiastic individual to join the practice as amedical administrators (receptionist). As a member of frontline staff you will bethe first point of contact for our service users and visitors. You will need tobe non-judgmental with excellent communication and listening skills.
You must be able to dealobjectively and professionally in a calm and approachable manner when liaisingwith service users, staff, healthcare professionals and outside agencies.Prioritising a busy workload, being a good team player and possessing theability to deal with a wide range of clerical and administration duties in abusy environment is also required.
This post will require you to beflexible for the business needs, providing relief cover for the holidays or sickness leave ofreception colleagues. Hours to be worked are between 7.45am and 6.30pm,Monday to Friday, with the addition of 7am and 8pm finishes some evenings andweekend work with flu and covid clinic (seasonal)
Main duties of the job
To ensure the smooth day to dayrunning of the Reception area, ensuring Reception duties are completedefficiently and adhere to the guidelines that are laid down by doctors andmanagement.
To ensure that patients arereceived assisted and directed appropriately in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way.
Provide general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone.
About us
We are a welcoming, friendlyteam based in Cannock with approx. 5000 patients registered. Our clinical teamconsists of 3 GP Partners, 4 Advanced Nurse Practitioners, 2 Practice Nurses, 2 Healthcare Assistant/Phlebotomist. We have 2Practice Managers who work across all of our Practices, 12 MedicalAdministrators. We are also a training Practice. All of our employees arehard-working and we all strive to deliver excellent patient care at all times.
Job responsibilities
Please see attached jobdescription outlining Duties and Responsibilities within the General Practicesetting.
Person Specification
Qualifications
* Previous experience of working in a public reception environment Previous Customer Service experience of dealing with the general public face to face and via telephone IT Literate, previous experience of Microsoft Office software.
Experience
* Ability to use own judgement, resourcefulness and common sense, to work without direct supervision and determine own workload priorities with the ability to work as part of an integrated, multi-skilled team. Pleasant and articulate with the ability to work under pressure in a rapidly changing environment Reliable and flexible, willing to undertake a variety of duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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