About the Role
We are looking for a motivated and detail-oriented Online Assistant to join our team. This is a varied role that covers order processing, customer service, and managing our online shopping and marketplace presence. It's a fantastic opportunity for someone eager to learn and grow, with potential for progression within the business and expansion into social media and digital marketing responsibilities.
Key Responsibilities
Order Processing
* Picking, packing, and preparing orders for dispatch.
* Liaising with couriers to arrange collections and deliveries.
* Booking couriers and ensuring timely dispatch of orders.
* Keeping customers informed about their deliveries when needed.
Customer Support
* Handling enquiries via telephone and email in a professional, friendly manner.
* Resolving issues promptly to maintain excellent customer satisfaction.
Online Shop Management
* Overseeing platforms such as eBay and Amazon.
* Ensuring product listings are kept up to date.
* Adding new products, descriptions, and images when required.
Future Growth Opportunities
* Supporting social media management (Facebook, Instagram, TikTok, etc.).
* Assisting with digital marketing campaigns and promotions.
Skills & Experience
* Strong attention to detail and organisational skills.
* Excellent written and verbal communication.
* Ability to multitask and manage time effectively.
* Confident using computers and online platforms.
What We Offer
* A supportive and friendly working environment.
* Opportunities for career progression in social media and digital marketing.
* Training provided for the right candidate.
Job Types: Full-time, Permanent
Pay: £27,600.00 per year
Benefits:
* Company events
* Health & wellbeing programme
Work Location: In person