Role: Team Lead
Start date: 2nd March 2026
Location: Remote
Contract Length: 6 months (possible extension)
Rate Breakdown:
Traditional daily rate: £215 per day
Agreed Contract Rate (ACR): £165.40
Illustrative Equivalent Annual Salary: £43,004.79
Illustrative Equivalent Monthly Salary: £3,583.73
Illustrative NET Pay: £2,869.81
THE ROLE
We are currently looking for two Team Leaders to support a Deloitte Client. You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead teams of Data Gatherers to support them in delivering accurate and timely results for the client and its customers.
* Support team to achieve productivity/quality targets
* Learn and understand the process in depth
* Resolve any underlying or ongoing issues with individual team members or the group as a whole
* Make appropriate risk-based escalations and performance development plans for individual team members
* Work collaboratively with operational and support functions conducting impact assessments and training needs identification
* Deliver training through one-to-one and group sessions
* Embed QC feedback through one-to-one and group coaching
* Manage operational risk by ensuring governance and control processes are followed by your team
EXPERIENCE / SKILLS REQUIRED:
Essential
* Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred
* Proficient at MI tracking, reporting case status to management and progressing against deadlines
* Effective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teams
* Excellent facilitation, presentation and delivery skills with knowledge of financial service products and providers
* Able to adapt to change, often at pace, and bring others with them
* Stakeholder management and the ability to manage relationships and work at all levels
* Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc)
* Ability to be flexible and reliable when working under pressure
* Attention to detail
* Sound decision making and organisational skills
* Demonstrate an ability to work with honesty, integrity and trustworthiness
* Maintain high standards of professionalism and competence
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