Location: Blended between office and home (England and Wales). Time in office negotiable We are looking for an outstanding person to recruit for the position of Principal Policy Manager at Citizens Advice working within the Families, Welfare and Work team. We re an organisation with a relentless focus on making society fairer. Each year we help 2.7 million people to solve their problems face to face and see over 40m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives. As a Principle Policy Manager in the Families, Welfare and Work team you ll have the opportunity to have a real impact on people s lives. Welfare and benefits advice is by far the largest topic which our network of local offices help people with. You will oversee the team responsible for turning the unique insights which we get from our service into an ambitious research and advocacy program which looks to make meaningful changes to government policy. Welfare doesn t exist in a vacuum, it has deep links to employment, health, debt, family life and housing. You ll have the opportunity to shape at a strategic level how we explore these connections, while also working with other policy teams with a range of specialisms. You will work closely with colleagues in our data, public affairs, campaigns and media teams to maximise impact for our clients. You will work in a peer group with other managers to ensure consistency across our varied topic areas. You ll work across policy areas and support junior members of the team to reach their potential. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You ll influence MPs and civil servants, regulators and industry bodies, on behalf of the people who rely on us. We are always happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing. Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly. Proven ability to manage the development of an influential policy research programme, under a broad work theme. Exceptional written and oral influencing skills, including the judicious use of data and acute media and political judgement. Strong ability to plan, manage and allocate multiple programmes of work, manage performance and development, and support staff and volunteers as appropriate. Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants