Job Summary
Clinical Administrator at Dr Imran Ismail and Partners T/A Marston Forest Healthcare. Closing date 12 June 2026.
Why Join Us
* Be part of a forward‑thinking team dedicated to delivering outstanding patient care.
* Work in a supportive environment with opportunities for professional growth.
About The Role
* Provide essential clinical and non‑clinical admin support to the Practice Management Team, Doctors, and Healthcare Professionals.
* Manage reception duties, including patient interactions (face‑to‑face and by phone).
* Handle administrative and secretarial tasks to ensure smooth practice operations.
* Demonstrate initiative, problem‑solving skills, and adaptability in a busy healthcare setting.
* Front‑desk management: greet patients, handle appointments, manage enquiries via phone, email, and in person.
* Patient records & data handling: update and maintain electronic health records on SystmOne, ensuring accuracy and confidentiality.
* Clinical admin support: assist GPs and nurses with tasks such as processing referrals, test results, secretarial work and prescription requests.
* Prescription & workflow management: process repeat prescriptions, liaise with pharmacies, and manage clinical correspondence.
* Team collaboration: work closely with clinicians, reception staff and external healthcare providers for seamless service delivery.
Who We Are Looking For
* Strong written and verbal communication skills.
* Ability to remain calm under pressure and work flexibly.
* A team‑oriented mindset with a proactive approach.
* Previous experience preferred.
Qualifications
* Essential: NVQ level 1 or 2 in customer care; GCSE English, Maths Grade C or above.
* Desirable: Ability to use Systm1 software; experience working in Primary Care/NHS; proficiency in Microsoft Office Word and Excel.
Other Job Information
* Salary: £12.71 an hour
* Contract: PermanentWorking pattern: Full‑time (37.5 hours per week)
* Locations: 59 Bedford Road, Marston Moretaine, MK43 0LA; 137 High Street, Cranfield, Bedford, MK43 0HZ (Doctors Surgery)
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