A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week.
Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
Must be amenable to occasional travel.
Must meet the minimum standard for personal key performance indicators.
Must contribute to the overall success of team mandated goals and key performance indicators.
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.
Incredible sense of pride and passion for what you do and a desire to help your teammates.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
Create/Manage Active Directory accounts, groups & permissions.
Microsoft 365.
Microsoft Entra/Azure Active Directory/Intune.
Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
Understanding of Networking fundamentals.
Experience administering Windows 10/11 and Server 2012 and above.
Experience administering Windows Server 2012 and above.
Experience working in Financial services and/or MSP space.
Microsoft certified.
Basic experience with policy management (Group Policy & Intune).
Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
Proactive/flexible nature
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. in addition, a reference and DBS check may be requested at the final stage of the process.