NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
You will be responsible for managing daily operations onsite and delivery of the relevant service streams to industry best practice standards. In collaboration with the Orlando teams, you will also support compliance with safety regulations and driving continuous improvement in workplace safety and sustainability.
Also supporting with planning and implementation of business continuity, emergency response and crisis management response.
This role requires strong coordination, problem-solving, and people management skills, with a hands-on approach to ensure operational excellence
Manage daily operations of the Bedford office ensuring efficient, safe, resilient and functional workplaces that are well maintained.
Supervise office administration and vendor teams, ensuring the requirements of the business and SLAs are met.
Collaborate with internal departments on operational solutions, processes and reporting requirements, enhancing strong lines of communication and develop relationships with key stakeholders in Bedford and other UDX sites.
Lead local moves & changes, fit-outs, refurbishments and minor construction projects in collaboration with global teams.
Oversee vendor management including procurement, contract administration and performance evaluation through regular supplier meetings.
Own and manage budgets and cost efficiency for Bedford operations and report on KPIs. Identifying opportunities for cost savings without impacting the quality of service delivery.
Manage relationships with landlords and property managers to ensure lease compliance and alignment with business requirements. Highlighting lease events or issues to the Real Estate team.
Work with the EHS team, as required, to support the implementation of company-standard safety programs and training (first aid, fire wardens, inductions, H&S documentation etc.).
Lead cross-functional meetings and share feedback and requirements with the EHS and BCCM teams.
Maintain contact lists, incident logs, and coordinate regular planned evacuations.
Support cross-functional response efforts (with Security, HR, IT) during major incidents or disruptions, sharing local information with the wider Workplace team.
Share best practices and insights, leveraging prior experiences to improve operations, safety, and efficiency across our global teams.
Qualifications
Proven management experience across a range of services including catering, reception, security, cleaning, HVAC, M&E and general office maintenance.
Experience of creating and developing stakeholder relationships at all levels. Delivering to the required specification, on time and to budget.
Demonstrated ability to lead cross-functional teams and manage competing priorities across multiple sites.
Experienced in supporting safety, compliance, emergency planning, business continuity and security protocols.
Strong communication and project management skills.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to