Join to apply for the People & Service Team Leader role at River Island
Department: Store Management
Location: Surrey Quays
Compensation: £26,445 FTE
Contract: FTC 5 months • Part time 24 hours per week
About the Role
We are looking for an energetic and inspiring People & Service Team Leader to support store operations and lead our team to success. You will continuously strive to improve the customer journey by creating an engaged and motivated team who deliver exceptional service. You will support the People & Service Manager to develop the team and maintain visual and operational standards, driving conversion, sales and KPIs.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
What You’ll Be Doing
* Consistently deliver great service and role model this throughout the store team.
* Create a diverse and inclusive environment where all store team members feel valued.
* Create a wellbeing culture in store by being a direct line of communication for the store team.
* Confidently duty manage in all areas of the store operation including product and operations.
* Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
* Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use them to drive actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
You'll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* You love our products as much as we do so we create the best possible customer journey!
Things To Consider
* Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
* Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
* Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
* Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
* Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
* Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.
What We Offer
* Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products
* Discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway
* Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products; partnership with the Retail Trust for support
* Giver Island scheme with matched funding
* Progression focus and on‑the‑job training and qualifications
* Generous bonus scheme & private pension plan
* 28 days (UK) / 30 days (ROI) paid holiday, inclusive of Bank Holidays (option to buy extra)
We’re a much-loved brand with an exciting future. Progression can take you in many directions. This is what a career at River Island is like. And this is where yours starts.
Keeping You Safe...River Island is committed to safeguarding all employees and promoting equality of opportunity. We welcome flexible working requests where operational requirements allow.
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London, England, United Kingdom
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