Role Responsibility
Ready to lead a team that makes a real difference?
Were excited to announce a fantastic opportunity to join the Growth & Communities Division as our Business Services Manager.
We are looking for a confident, forwardthinking team leader with a passion for great public service and smart, efficient ways of working. Youll be at the heart of our business support operations - motivating people, improving processes, and ensuring a wide range of services and functions have the highquality support they need to thrive. Your work will directly shape how the Division delivers for businesses and communities across Kent.
What youll do:
- Lead and inspire a dispersed Business Support team, setting clear expectations and driving a culture of continuous improvement.
- Streamline and enhance business processes, ensuring our systems and ways of working are consistent, modern, and effective.
- Plan and allocate resources so that support is responsive, balanced and aligned to service priorities across multiple locations.
- Develop digital capability, making sure business support staff have strong core digital skills and delivering training where needed.
- Ensure high standards in data protection and financial controls, working closely with Finance colleagues.
- Build strong relationships with Service Heads, understanding emerging needs and ensuring support keeps pace with change.
What youll bring:
- Proven experience leading and developing staff across multiple sites, bringing clarity, structure and motivation.
- A track record of improving systems, workflows and processes for better efficiency and consistency.
- Excellent organisational skills able to manage complex workloads and prioritise brilliantly.
- Strong communication skills, with the ability to influence, collaborate and tailor messages to different audiences.
- A leadership style rooted in curiosity, compassion, inclusion and accountability, aligned with Kents values.
- Knowledge of local government operations and financial processes (or the ability to pick it up quickly).
Why join us?
- Be part of an award winning Innovation and Business Intelligence Group that lives our organisational values brave, curious, compassionate, collaborative and responsible.
- Play a key role in shaping and strengthening a business support function for a fascinating and diverse range of public services.
- Enjoy genuine opportunities to grow, lead, and make a meaningful impact every day.
We offer:
- Flexible / hybrid working and generous annual leave
- Local Government Pension Scheme membership
- Access to national and local discounts via Kent Rewards
Ready to lead a team that keeps our services moving?
If youre energised by people leadership, problemsolving, and making things work better, wed love to hear from you. Apply today and help us shape the future of business support across our Growth & Communities Division.
This fulltime role is offered on a hybrid basis, combining home working with attendance at County Hall in Maidstone, and includes regular travel to Ashford and Kings Hill to stay close to the staff and services you support.