Customer Service Advisor
£27,000-£32,000 DOE
Romford
Mon-Fri 8am-4pm or 9am-5pm
Perm
My exclusive client based in Romford is looking to recruit an experienced Customer Service Advisor to join their team. My client is a growing business who has taken off in the last 5 years while operating for over 30 years. You will have ideally come from a background of dealing with engineers on a daily basis, allocating jobs, handling clients and dealing with general administrative duties.
Day to day of the Customer Service Advisor:
Manage the shared inbox email ensuring you are replying back to clients promptly.
Handling all calls coming into the office and allocating them to correct departments when required.
Using the Click CRM and client portals to update jobs with job reports, updates and appointment bookings.
Once a month you will be allocating jobs to engineers within their travel remits and updating clients on those jobs.
Updating spreadsheets and inputting data onto the CRM system.
Managing small accounts acting as their go to for issues or needing works completed.
Handling complaints first hand ensuring you finding the correct solution for all parties involved.Requirements of the Customer Service Advisor:
Experience of using a CRM system, Click CRM system is desired.
Strong Customer Service experience.
Have had experience in a helpdesk environment of dealing with engineers.
Wants to progress and become a manager.
Outgoing and positive nature.Benefits:
23 days annual leave + bank holidays
Internal progression to become a manager.
Pension scheme.
Joining a growing business and team.
Free parking.If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit apply