Overview
Octopus Energy has exciting opportunities to join our field team as an Energy Helper. We’re changing the landscape of traditional field sales and marketing and re-inventing customer interactions. We're focused on making energy greener and better, for everyone. We put our customers first and are looking for amazing people to help us do that!
Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with customers. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy!
What you'll do
* Communicate with customers: we aim to be available through as many avenues as possible. We use digital advertising, billboards, TV ads and more, and we also have hundreds of friendly energy helpers around the country who speak to customers at events and venues to spread the word about Octopus – this will be you!
* Your role will be to ensure every conversation you have delivers excellent customer service.
* You will value meaningful, honest conversations that allow customers to make informed choices, and you will pride yourself on ensuring that every interaction is of the highest quality.
* This is primarily a face-to-face role; however, our Energy Helpers need to be flexible, and at times of high demand we support our customers where we are needed most, so there will be opportunities for more office-based work helping our inbound telesales team or our solar sales team as examples.
What you'll need
* Previous experience in customer-facing and centric roles
* An understanding of sales or customer service
* Experience in a customer-centric setting where you have come up with quick and effective customer solutions
* Demonstrate a proven track record of customer service or/and an understanding of what successful customer service is
* The ability to work collaboratively with your team in order to influence and inspire
* Clear communicator with a focus on listening and attention to detail
* Honest, focused, and committed to delivering the highest levels of customer service
* Experience of working autonomously
Why else you\'ll love it here
* £25,300 salary per year + generous commission scheme
* Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about. We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership.
* Visit our UK perks hub - Octopus Employee Benefits
Salary: £25,300 - £25,300 a year. Note: weekend and evening shifts will be required for this role.
How to apply
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team. If you don’t have a CV to hand, that’s fine — please attach a short message as your CV telling us a bit more about you and why you’re interested in a career at Octopus Energy.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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