Depot Customer Service Advisor
Wakefield
The role is full time working on a shift rotation between the hours of 8.30am 6pm with the occasional Saturday 9am 1pm.
£24,999.00 per annum
Were looking for an experienced Customer Service Advisor to come join us, based at our Wakefield Depot. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
The heart of the role
* Managing incoming case queries via a shared inbox and phone line
* Customer liaison, raising, investigating and resolving queries
* Providing advice and information regarding our service or product range
* General administration
What makes you tick
* Prior inbound telephone experience
* Strong communication skills and confident telephone manner
* Detail oriented
* Prior complaint handling experience
Our benefits
1. 22 days (pro rata) paid annual leave plus bank holidays, ...