Overview
As a Field Clinical Specialist, you are a critical part of the Transcatheter Heart Valves (TAVI) field based team that works closely with heart centres, physicians and hospital staff to provide clinical support for Edwards’ TAVI procedures. As the clinical expert within cardiology, you have deep product knowledge and a clear understanding of heart pathophysiology and aortic stenosis patients. This is a pivotal and patient-focused role, where you will be the face of Edwards to physicians, and work in close partnership with an account manager to service customers, provide expertise and drive business.
This role will be covering hospitals across Leeds, Sheffield, Hull, Middlesbrough (regular travelling required). You will work in a team alongside an account manager and another clinical specialist, ensuring excellent customer support for this territory.
Territory & Team
These are the competencies that will make you successful:
* Edwards’s product & portfolio knowledge: Our Field Clinical Specialists have a detailed understanding of Edwards products and services. As a clinical and technical expert, you are a thought leader for physicians in the product, procedure and the disease. In your region, you are a trusted partner to colleagues when it comes to all technical and clinical products. You find innovative ways to employ this knowledge to drive territory performance and therapy awareness.
* Disease & therapy knowledge: THV Field Clinical Specialists are experts in aortic stenosis. As an all-around therapy expert, you have extensive and detailed knowledge in the disease and patient condition and are seen as a trusted resource and partner by implanters and customers on Edwards’s devices utilization.
* Clinical data expertise: You proactively apply your understanding of the latest clinical research to relate clinical data to outcomes in real patient settings. You are the THV expert in interpreting clinical data relating to treatment options for specific patients.
* Cath Lab management: In the Cath lab, you provide support during the procedure and can react quickly to unexpected situations. You prepare the device and are familiar with theatre/cath lab processes and surgical unit teams. You demonstrate situational leadership during stressful procedures while remaining a team player who communicates effectively with each member.
* Imaging expertise: You read imaging data and interpret echocardiography and CT scans. You understand imaging used for TAVI procedures and support decisions on valve choice and size based on imaging data, engaging in discussions with implanters on treatment decisions.
* Business Acumen: You communicate with both clinical and non-clinical stakeholders, understand competitor products and capabilities, and work in partnership with your territory manager. You use financial and business metrics to understand and achieve goals, sharing information and leads with your account manager to drive the business.
* Customer Leadership: You maintain foundational customer and proctor relationships and drive patient journey and flow optimization. You provide advice, coaching and act as the point of contact for technical and professional education, including certification of heart centres, physicians and staff. You offer trainings on Edwards’s products, TAVI and relevant cardiovascular topics.
* Teamwork and Leadership: You can work independently but are a key member of the territory team. You foster sharing of best practices, listen well, influence change with physicians, and coach others to design innovative solutions to optimize processes and implementation plans.
What we are looking for
* An effective candidate must have hands-on skills with proven ability to apply technical knowledge and judgment to complex anatomical implant procedures.
* Technical proficiency specific to echocardiography and interventional cardiology is an advantage.
* Excellent written and verbal communication skills and the ability to communicate with a variety of stakeholders. This position will require close collaboration with internal stakeholders as well as external physician partners.
* Demonstrated excellence in meeting customer expectations.
* Effectiveness in understanding complex medical cases and resolving difficult situations.
* Ability to solve problems and set priorities.
* Self-motivated, determined, and willing to make a difference in lives patients.
* Highly professional and ethical behaviour while contributing to the overall success of the company.
* Adaptable and self-aware: you can adjust to the dynamics of a fast paced and sometimes high-stress cath lab / surgical environment.
* Confident using modern communication tools, MS Office and willingness to learn other software programs as needed.
* Strong aptitude for cardiac anatomy and physiology.
* Experience working in cardiac cath lab and/or a surgical environment.
* Up to 80% travel (driving licence required).
What is it like to work at Edwards Lifesciences in the United Kingdom?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. We offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups such as the Edwards Network of Women and other initiatives.
Benefits
Edwards Lifesciences in the United Kingdom offers the following benefits:
* Competitive Compensation and Benefits package
* Flexible working hours, remote working
* Pension Scheme (double matching)
* Risk Life Insurance and Group Income Protection
* Private Medical Plan
* Service Awards
* Enhanced Sick Leave Benefits (Income Protection)
* Employee Stock Purchase Program
* Employee Assistance Program
* Comprehensive Wellness Program including health and wellness subsidy, onsite gym, fresh fruit in the office, financial webinars, discount cards and more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.
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