Job Title: Client Delivery Servicing SME
Location: Douglas, Isle of Man
Hours: Full-time
Working Pattern: Hybrid, involving at least two days per week or 40% of the time at one of our office sites.
About this Opportunity
This is a fantastic opportunity to join the IPB Servicing Team within Client Delivery, supporting our International Private Banking clients. The team ensures seamless service delivery, operational excellence, and client satisfaction across multiple touchpoints.
This role involves leading operational excellence by providing expert guidance, driving process improvements, supporting team development, and deputising for the Team Leader during absences.
Responsibilities
1. Subject Matter Expert: Act as the go-to expert for complex queries, systems, and process guidance, ensuring consistency and accuracy in service delivery.
2. Process Improvement: Identify opportunities for efficiency and lead initiatives to streamline workflows and enhance team performance.
3. Performance and Development: Monitor performance trends, identify skill gaps, and support continuous improvement and skill development.
4. Coaching and Mentoring: Provide coaching and mentoring to foster a high-performing team.
5. Onboarding: Support new team members through onboarding and training for smooth integration.
6. Leadership and Workflow: Deputise for the Team Leader, oversee daily workflows, manage tasks, and handle escalations effectively to ensure service quality and customer satisfaction.
Why Lloyds Banking Group
We’re transforming our Group to shape finance for good, investing in technology, workplaces, and colleagues to create a great environment for everyone, including you.
What you’ll need
* Proven operational experience with systems and processes understanding.
* Ability to lead or support process improvement initiatives.
* Effective workload and priority management.
* Excellent communication and interpersonal skills.
* Strong analytical skills to interpret data and identify trends.
Our Values and Inclusion
We are committed to diversity, inclusion, and creating a workplace where everyone belongs. We welcome applications from under-represented groups and offer reasonable adjustments during recruitment.
Benefits
* Up to 15% pension contribution
* Annual performance bonus
* Share schemes including free shares
* Flexible benefits such as shopping discounts
* 24 days’ holiday plus bank holidays
* Wellbeing initiatives and parental leave policies
Join Us
Help shape your future and ours. At Lloyds Banking Group, our purpose is to help Britain prosper. Join us to make a difference, learn, grow, and develop in a values-led, inclusive environment.
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