IT Support Specialist Hybrid (Perth) Permanent The Role We are looking for a proactive and technically skilled IT Support Specialist to work with our clients' Technology Manager. In this role, you'll provide day-to-day technical support to staff while also contributing to innovative technology projects that benefit local businesses globally. Key Responsibilities: Provide first-line technical support for hardware, software, and systems issues Install, configure, and troubleshoot laptops, printers, and other peripherals Maintain accurate IT documentation, including manuals and user guides Administer user accounts across Google Workspace, HubSpot, and WordPress Perform routine system maintenance tasks such as updates, backups, and antivirus scans Support IT projects including software rollouts, system upgrades, and network improvements Deliver staff training on IT procedures and best practices Stay up-to-date with emerging technologies and industry trends Communicate clearly and effectively across all levels of the organisation Ensure data integrity through regular maintenance, including data cleaning, validation, and organisation across systems Essential: Strong technical aptitude and troubleshooting skills Proficiency with Windows and macOS operating systems Familiarity with computer hardware components and peripherals Excellent communication and interpersonal skills A customer service-oriented mindset and eagerness to help others Ability to manage tasks independently and collaborate within a team Willingness to learn and adapt to new technologies Desirable: Prior experience in a help desk or IT support role Experience with Google Workspace and macOS operating systems Experience with remote desktop support tools and ticketing systems Familiarity with WooCommerce or other e-commerce platforms Degree in IT, Computer Science, or a related field What you'll bring: Attention to detail and logical thinking Excellent written and spoken English Interest in contributing to technology projects Flexible, resilient, and highly organised Proactive with strong analytical and problem-solving skills Team player with a strong sense of service Trustworthy and capable of handling sensitive information appropriately Benefits Competitive salary Flexible working options, including remote and hybrid working Private healthcare through Vitality Pension scheme Opportunities for ongoing training and development A values-driven, collaborative team environment