Overview
As a Credit Control Admin Coordinator, you will be the backbone of our credit control operations, ensuring the smooth and efficient handling of administrative tasks. You will be a key player in maintaining our high standards of customer service and operational excellence. This role requires a proactive and detail-oriented individual with a passion for process ownership and a commitment to supporting the team.
Responsibilities
* Omni-Channel Administration: Take full ownership of administrative tasks across all communication channels, ensuring compliance with SLAs, including making outbound calls to tradespeople.
* Cancellations Process: Manage end-to-end cancellations, strategically staggering cancellations to ensure they are completed efficiently before the end of each month.
* Call Listening and Reporting: Oversee the call listening process, promptly reporting on issues or trends identified by the Collections Associates.
* Fee Waivers: Take ownership of the fee waiver process, completing all requests within the required timescales.
* Dispute Resolution: Handle Solaris disputes, ensuring they are investigated and responded to within the given time frames.
* Liaise with Sales: Cross-reference returning trades to establish if they have previous debt and advise account managers accordingly.
* Daily Case Management: Handle and upload the daily stage cases after receiving the daily file from billing, collaborating with billing to ensure timely progression of cases.
* On-Hold Process: Own the “On-Hold” tank and ensure consistent adherence across the department so trades are not left out of automation longer than is appropriate.
Qualifications
* Proven experience in an administrative or coordinator role, preferably within a credit control or finance environment.
* A clear and confident communicator with the ability to influence and guide others effectively.
* Strong organisational and time-management skills, with the ability to balance multiple responsibilities and proactively manage workload.
* Experience in calibrating standards, identifying areas for improvement, and leveraging subject matter expertise to support a team.
Rewards
* Competitive salary + commission (role dependent)
* Employee Share Program
* Health, well-being and learning support
* Gym membership, Smart Tech Scheme and Cycle Scheme
* Birthday/Special day leave
* Buy & sell holiday scheme
* 1 week’s paid charity leave and much more
Hiring Process
* Screening call with one of our Talent Acquisition Partners
* 1st stage interview with an Associate Manager of Credit Control
* 2nd stage interview with Cross Functional Senior Stakeholders
* Final stage interview includes a case study presentation
About Us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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