Partnership matters Represent the practice at PCN level Strategy and Operations Coordination and integration of IT systems with operational systems Manage and strategic planning of resource allocation, people and rooms Significant event and complaint monitoring and action Service development in line with population care Optimising practice performance based on patients data analytics and financial performance Strategic development service and staffing Financial management Meeting budget expectations Monitor and maximise claims and invoicing Monitor, minimise and control costs Human resources Management of staff performance Recruitment Management of appraisals and staff development Staff induction Maintaining training and training records TeamNet Risk management H&S Risk Assessments and COSHH Responsible for Information Governance Infection Control CQC Equipment monitoring Building control Information & Technology Management of data flow and record management Complaint GDPR Maintain standards/compliance, CQC, audits, QOF, IIF, screening targets Protocol management and monitoring for compliance