A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
What will I be doing?
* Assist guests and clients in an appropriate and timely manner
* Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
* Ensure client experience is proficient including bookings, payments, and consultation cards
* Adhere to cash handling procedures
* Interact and communicate effectively with clients, members, team members, guests, and management team
* Up-sell with latest departmental incentives
* Report accidents, maintenance issues, or other incidents
* Ensure compliance with all health and safety regulations
What are we looking for?
* Strong interpersonal skills
* Committed to delivering a high level of customer service
* Excellent grooming standards
We offer a range of benefits, including:
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
* Guest Experience Day 1 night stay with breakfast per year
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays
* Discounted dental and health cover
* Free Parking
* Modern and inclusive Team Member’s areas
Hourly Rate: £12.27
Hilton is an equal opportunities employer and welcomes applications from all qualified individuals.
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