InstaVolt Head Office – Hybrid working after probation period
InstaVolt is the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the continuation of our reputation as best in the industry.
The IT Director’s main role will be to lead and manage our operational IT infrastructure and internal platform support services, ensuring reliable, scalable, and secure 24×7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech.
Develop a strategic alignment in line with the CTO to ensure that the support infrastructure not only keeps pace with, but actively enables, rapid growth.
Hours: Office based Monday to Friday 8:30am – 17:00pm
Salary:£75,000 – £85,000 depending on experience + discretionary annual bonus
Role Overview:
The role will include, but not limited to, the below tasks;
* Oversee the design, deployment, and continuous improvement of the company’s IT infrastructure, including networks, endpoints, enterprise applications, cloud services, and identity management.
* Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security.
* Lead a 24×7 support model for internal platforms and services, including service desk, incident management, access control, and remote support.
* Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs.
* Drive automation and self-service capabilities for common support tasks to improve efficiency and user experience.
* Collaborate with the CTO and technology leaders to align IT strategies with business goals, supporting scalability, security, and regulatory compliance.
* Manage and optimise hybrid cloud environments (e.g., Azure, AWS, Google Cloud) in support of internal services and business operations.
* Deliver demonstrable progress in the company’s use of AI technologies.
* Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development.
* Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery.
* Collaborate with InfoSec and Legal teams to ensure compliance with relevant regulations (e.g., ISO 27001, GDPR).
* Lead incident response and disaster recovery planning/testing for internal platforms and operational IT.
Requirements Needed:
* Bachelor’s degree in information technology, Computer Science, or related experience.
* 10+ years of experience in IT operations and support services, with at least 5 years in a leadership role.
* Proven experience managing enterprise IT systems, cloud platforms, and service desk operations in a 24×7 environment.
* Strong knowledge of ITSM frameworks and modern collaboration tools (e.g., M365, Slack, Jira).
* Experience in high-growth, regulated, or infrastructure-heavy industries such as EV, energy, utilities, or transportation.
* Passion for sustainability and electric mobility.
* Excellent leadership, communication, and stakeholder management skills.
* The ability to balance strategic planning with hands-on technical oversight.
* Experience with DevOps culture and integration of IT operations with engineering and software development teams.
Benefits to include:
* Competitive salary – dependent on experience & qualifications
* 10% discretionary annual bonus
* Company sick pay (30 days full pay & 30 days half pay per annum)
* Company Help@Hand portal for virtual healthcare provisions
* 25 days holiday + Bank Holidays
* 1 Paid day per annum to complete charity commitments
* Long-service additional annual leave days after 5 years
* Life insurance at 3 x annual salary from day 1
* Admission to our salary sacrifice pension scheme following successful completion of 3 months’ employment
* Ongoing training in career building avenues, health & safety and any other area that will be of benefit to the business and the employee
* Opportunity to enroll onto our salary sacrifice EV scheme
* Cycle to work scheme
* Access to PerkPal platform
* Quarterly company events
* Free snacks & drinks in the office
* Free office parking
One last thing… We’re an equal opportunity employer. We are committed to equality and diversity and all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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