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We are seeking a Resident Liaison Officer to join our team on a Fixed Term Contract basis until 31st July 2026, and provide a Resident Liaison service across the Capital Investment Directorate here at Southern Housing!
Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.
Within this role you’ll co-ordinate resident engagement activities in a holistic way with wider teams, areas of works within the capital investment team. You will plan and organise residents support around agreed work packages and you will meet with residents from time‑to‑time to ensure they receive good quality, good value services and the team are achieving satisfactory resident outcomes.
As a Resident Liaison Officer, you will also be the central contact point for our residents and deal with complaints and analyse customer satisfaction and feedback.
You will be based at our Bracknell office. For this role, you are required to travel to various sites and will need to have a full valid UK driving license and access to vehicle. You will cover a patch around Reading, Bracknell, Surrey and the surrounding areas. There will also be opportunities for you to work from home, however this will be discussed and agreed with your line manager.
What You’ll Be Doing
* To be the primary point of contact for residents having work carried out to their home, estate or communal area attending pre-work surveys as required.
* To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on investment issues. This may involve supporting other teams or departments.
* Regularly visit site, open properties, and ensure residents are kept fully informed of what work will be taking place and when through effective communication mediums.
* Preparation and delivery of pre-works information for residents.
* To encourage and support involvement and development of residents in new and existing working parties, forums, and focus groups. This is to cover all aspects of capital investment including contract, service/standard development meetings.
* Assist with health & safety spot checks.
What You’ll Need
* Previous experience of working in a Property/Asset Management function.
* Experience of facilitation of resident involvement forums and focus groups.
* Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.
* Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
* Experience of providing a customer-focused, high-quality service.
* Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing Date: 11th of November (Tuesday) at 23:59
Shortlisting Date: from 12th of November 2025
Interview Date: week commencing 17th of November 2025
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
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