Global Order Comms Systems Administrator
An exciting secondment opportunity has arisen for a System Administrator role within the Pathology IT Team.
We are seeking to appoint an enthusiastic individual who wants to be involved in the implementation and development of the Global Order Comms systems across the ICS.
The post holder will support the Pathology IT Team and Project team on a day to day basis by assisting with system testing, user training and support, system development and day to day system maintenance.
Main duties of the job
Able to use initiative and work to tight deadlines.
The successful candidate will be educated to a degree level or have the equivalent experience and have working knowledge of Microsoft Windows packages and an understanding of the Core Trust Systems.
A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
This role combines technical expertise, user support, and project management to ensure the effective deployment, operation, and continuous improvement ofthe Order Comms system across the region.
System Implementation & Coordination
* Collaborate with diagnostic teams, pathology IT, and system suppliers to implement the regional Order Communications (Order Comms) system.
* Develop and update project plans, manage risks and issues, conduct system testing, and provide training.
* Participate in project team meetings to ensure smooth implementation and progress tracking.
System Administration & Configuration
* Serve as the system administrator for radiology and endoscopy Order Comms solutions.
* Oversee system security, address software and operational issues, and provide expert user support.
* Configure and maintain the system to ensure the availability of accurate and up-to-date data.
Training & Documentation
* Create and maintain documentation, including user manuals and training guides, for system upgrades and updates.
* Plan and execute software installations in training and live environments after thorough testing.
* Train new users to ensure they can effectively use the system and have appropriate access levels.
User Access Management
* Coordinate with personnel departments to manage user access, including setting up, modifying, or revoking accounts as needed.
* Ensure all users complete and sign user access agreements and adhere to security policies.
Support & Troubleshooting
* Act as the first point of contact for system users, resolving issues or escalating them to technical teams or suppliers when required.
* Work with digital and pathology IT teams to provide technical support, assist with rollouts, and address hardware and networking issues.
Policy Compliance & Development
* Collaborate with IT Security and Information Governance Officers to establish and maintain robust system security policies.
* Ensure compliance with all data protection and security standards.
Stakeholder Engagement & Communication
* Communicate with system suppliers and IT teams to address software issues, plan system downtime, and implement updates with minimal disruption.
* Coordinate with departments to ensure effective backup plans are in place during downtime.
* Organise and lead regular System User Group meetings, including preparing agendas, recording minutes, and following up on actions.
* Attend external user groups to share insights, learn from other organisations, and identify potential improvements.
* Contribute to the ongoing specification, enhancement, and implementation of Trust systems.
Person Specification
Education
* Able to demonstrate recent interest in own personal development
* Educated to degree level or equivalent
Experience
* Detailed working Systems such as ICE, Careflow, EMIS or Nervecentre.
* Experience of delivering system training to groups and/or individuals.
* Relevant experience in an administrative or IT operational role.
* Experience of working in a helpdesk environment, supporting system users by telephone, electronically and in person.
* Capable of developing and delivering training programmes to all levels of staff
Skills
* Excellent communication, interpersonal and organisational and presentation skills
* Ability to follow procedures accurately
* Comprehensive knowledge of practical analytical, statistical and numerical skills
* Ability to work to set deadlines.
Knowledge
* Knowledge of issues relating to customer services and meeting service level agreements.
* Knowledge of the requirements for confidentiality and information governance when dealing with personal information
* Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc.
* Extensive IT knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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