Are you passionate about delivering exceptional customer service and creating a positive homeownership experience? Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards. Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences. You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client. What You’ll Be Doing: * Championing the customer journey to support the client’s drive for 5* customer service * Supporting regional sales, build, and wider teams to meet and exceed customer expectations * Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code *...