Job Description: Customer Experience Specialist Optimum RX Lens Specialists £28,000/year | In-person in our new Lancaster City Centre Office | MonFri, 95 | Full-time, Permanent About Us: Optimum RX Lens Specialists is anemployee-owned, fast-growing UK optical company. We manufacture high-quality spectacle lenses and partner with opticians nationwide to deliver exceptional products and service. The Role: Were looking for a friendly, proactiveCustomer Experience Specialistto manage customer accounts, deliver outstanding service, and make every interaction memorable. Youll also support sales initiatives, product launches, and represent us at events. What Youll Do: * Respond to customer enquiries and monitor job progress * Onboard new accounts and build strong relationships * Resolve issues, escalate complaints, and share customer feedback * Support sales campaigns, new product launches, and events * Collaborate with internal teams to ensure smooth workflows Who Were Looking For:
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