Administrator and Receptionist (Dyfodol) Neath, SA11 1HB Salary £24,570.00 - £25,570.00 per annum pro rata Permanent - Part Time (18.75 hours per week) G4S in Wales are a key provider of criminal justice services- operating in both the custodial and community sectors. We pride ourselves on the quality of our provision and we consistently seek to work alongside and in partnership with a range of other providers in the voluntary (third), public and private sectors. We have developed services which are focused on identifying ways to maximise positive impact and make the most effective use of available resources by working with other agencies on common objectives. In this way we are increasingly able to meet wide ranging and complex needs in the most appropriate way. We have a commitment to research, evaluation and review of evidence based initiatives. We value and, where possible, contribute to research into reducing re-offending and therefore we recognise the importance of understanding the wider environment in which individuals operate and this informs us about how best to engage, support and help people with change. We seek to employ people with drive and energy and a real interest in innovation and teamwork – working beyond traditional organisational boundaries. We now have an opportunity for an Administrator / Receptionist to join our Dyfodol Team based in Neath. The Dyfodol service supports those in criminal justice services who have experienced issues with substance misuse. Working front of house in reception requires someone confident, authoritative, caring and able to show support to vulnerable people in our service, showing dignity and respect. Reception duties include handling telephone calls, welcoming visitors and dealing with them promptly and courteously. We are looking for an organised and self-motivated individual to provide an efficient and professional administration service for our Dyfodol service. You will maintain and update data as required, in a timely and accurate manner and produce information for reports as required by managers and relevant others Some Of The Key Responsibilities Are Act as a first point of contact ensuring visitors receive a friendly and efficient service and all calls and visits are dealt with promptly and courteously. Support the team with data recording, photocopying and general administrative tasks. Supporting the case management team with drug testing (following training), issuing appointments, noting behaviour change and sharing concerns with colleagues with any signs of distress in those who access our service. Assist with data collection using spreadsheets and web based case management systems. Managing functional mailbox, dealing with enquiries and forwarding messages to the relevant person in a timely manner. Contribute to the preparation of data for monthly and quarterly reports in a timely and accurate manner. Assist with purchasing processes, ordering supplies and monitoring stock. Manage petty cash. Support the manager to maintain a safe environment and help maintain health and safety records and tests. Distribute information to all team members as required including Information Bulletins and changes to policies etc. Work flexibly to maintain the most appropriate level of service provision. There may be occasional travel to provide cover at other sites and for training and administration meetings. Participate in training and supervision processes. Arrange and support meetings as required, including note taking. Undertake other duties appropriate to the grade of the post. You will be an engaging, hardworking individual with a good sense of humour, who shares our ethics and values and is eager to support. A proven professional with professionalism and integrity, you will play an integral part to the success of the service. The ideal candidate for this role will be an experienced Administrator and therefore must be able to demonstrate the ability to work to tight deadlines, have a keen eye for detail, have the ability to prioritise workload. Excellent written and verbal communication skills are a must, as well as working proactively and using your own initiative. It is key that you are flexible and adaptable to deal with ever-changing scenarios and able to remain calm under pressure. The role requires an individual with excellent IT skills and a good understanding of data protection and GDPR requirements. You must hold a full driving licence and have access to your own transport. We encourage applications from Welsh speaking candidates. Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office. You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.