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Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We champion all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. Show us what you’re made of—your intelligence, resilience, boldness, and bravery.
Job Category
Retail
Position Summary
The retail Sales and Service Technician (SST) is a hybrid role serving as a pipeline for future career growth within Firestone Complete Auto Care. This role involves assessing customer needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. Successful individuals will learn all aspects of store operations and flex between customer interaction and vehicle service tasks.
Pay Range: $17.05 - $25.52
Responsibilities
* Customer service, sales, issue resolution - 75%.
* Basic vehicle service tasks (oil, tires, fluids) - 25%.
* Store operations, opening/closing, inventory, displays as needed.
Growth and Career Development
* May assist or act as Manager-On-Duty to support development.
* Learn all store operations and flex between front/back shop tasks.
Minimum Qualifications
* High School Diploma or equivalent.
* Valid automobile driver's license.
* Customer service and growth mindset.
* Ability to learn and perform basic vehicle services.
* Ability to operate store systems.
Preferred Qualifications
* 2-year degree or equivalent training/certification demonstrating growth mindset.
* Previous retail sales experience.
* Automotive experience a plus.
* Management/supervisory experience a plus.
Benefits
* Medical, Dental, Vision – Day 1 coverage.
* Paid vacation and holidays.
* On-the-job training and ASE certifications.
* Flexible schedule.
* 401(k) match.
* On-demand pay option.
Our Values
* Professional development resources.
* Community involvement.
* Integrity & teamwork.
What We Offer
* Supportive onboarding and mentorship.
* Training and development opportunities.
* CSR activities.
* Global, dynamic work environment.
* Work/life balance and well-being focus.
* Diverse and inclusive team.
Bridgestone is proud to be an Equal Employment Opportunity employer. Employment eligibility verification (Form I-9) is required at start of employment.
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