Overview
Customer Delivery Driver - Falkirk Vf Northern at Tesco. Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver from Lands End to John O Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving: it’s about helping others and delivering great service with a smile. It’s hands-on, physical, and full of variety. No two shifts are the same, and while you deliver to customers you’ll have a team of Managers and colleagues back at base to support you when needed.
We welcome everyone at Tesco, offering flexibility to suit your lifestyle, job stability, or a change in career direction.
Responsibilities
You will be responsible for delivering your part of our customer shopping trip by:
* Ensure the van and trays you use are clean and tidy.
* Leave the back yard clean, tidy and clear of rubbish, and pick up litter as you see it.
* Ensure trays are washed as part of the tray wash process.
* Load the van as required, and check the van is roadworthy.
* Talk to the customer about any changes to their order, including short code items and substitutions, offering a refund for anything they are unhappy with.
* Take care of products/deliveries as if they were your own.
* Explain to the customer that they will not be charged any more for substitutions.
* Deliver during the customer’s time slot.
* Call the customer before arriving at their property if you are early.
* Call the store/centre if you are running 30 minutes or more late.
You will need to:
* Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
* Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
* Act quickly to respond to the changing needs of our customers and embrace change within the store.
* Be energetic and driven to deliver beyond expectations, balancing home and work appropriately.
* Share ideas with your Manager and colleagues on how we can improve the store for customers.
* Hold a valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
What’s in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Colleague discounts: 10% off and 15% at pay day weekends with Card, up to £2,000 a year; extra card for family
* Access to free wellbeing services and resources to support mind, body, and life
* Life cover of five times your pay and pension with employer contributions up to 7.5%
* Benefits to suit you, from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for life’s moments, big and small
* Access to colleague networks for diverse backgrounds
About Us
Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are a diverse, inclusive employer and welcome flexible working arrangements. We are proud to be Disability Confident Leader and committed to an accessible recruitment process. For more information about accessibility support, please read the available resources.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over 18 if the role requires early or late hours or involves working in certain areas. Some roles may close earlier than the advertised end date depending on applicant volume. For more information about us, please visit www.tescoplc.com
#J-18808-Ljbffr