Position Overview
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.
Key Responsibilities
* Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment.
* Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt‑in you understand there is more to the customer experience than just selling.
* Dedicate time to building a client base within your division and nurturing long‑term relationships through proactive client development. You’ll do this through personalized updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products.
* Elevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team.
* Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
* Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division.
* Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.
About You
* Passionate about beauty, skincare, and client experience, with strong makeup artistry skills and a polished, professional approach.
* Confident in building lasting client relationships through personalized consultations, product recommendations, and exceptional customer service.
* Great communicator, adapting your style and service to suit customer needs and preference. Personalize all communication with clients and keep My Yellow Book updated to demonstrate a deep knowledge of their preferences & interests.
* Sales and service expert, acting as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate.
* Well informed of your division, demonstrating excellent product knowledge, awareness of store events, services and reasons to visit that may appeal to your clients.
* Connected, building relationships across the shop floor and knowing exactly whom to take a client to for extra product knowledge or to continue their experience.
* Curious, seeking to discover more about your clients and their preferences, and seeking opportunities to stay ahead of latest trends and expand product knowledge outside your division.
* Tech savvy, embracing the clienteling tools available and using an omni‑channel approach.
* Proud shopkeeper, maintaining a clean and tidy environment, helping with cashing up and supporting the team when needed, flexible in your role.
* Flexible, responsive to business needs, happy and comfortable taking responsibilities that may go beyond role expectations.
#J-18808-Ljbffr