Veterinary Client Care Assistant part-time
An opportunity has arisen to join our fantastic team at Berkhamsted as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
This role is fast-paced, high-pressured but fun, with no two working days the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Job Title: Client Care Assistant
Location: Village Vet, Berkhamsted
Job Type: Part-time, Permanent
Hours: 18 Hours per week, Tuesday and Friday. Flexible shift patterns that vary between 08:00am and 8:00pm including 1:4 Saturdays.
Your Role And Responsibilities
* Liaising with clients and the clinical team to ensure effective customer service
* Completing various administrative duties for the clinical team and the business
* Promoting our fantastic Pet Healthcare Plan
* Meeting and greeting clients with an effortless smile
* Booking appointments and diary management
* Managing telephone and email enquiries
* Taking payment for services and products
* Managing cash, stock and client accounts
* Opening and closing the practice
* Various administrative duties such as pet travel scheme paperwork, post op calls and pre-op texts, maintaining consult rooms, uploading/printing lab results, scanning paperwork, meds collections texts, inputting stock take, and some restraining to help vets when limited staff
* May be required to cover shifts at other Hertfordshire practices in St Albans and Potters Bar on occasions
Key Skills And Experience
* Experience in a Reception or customer service role essential
* Experience of the veterinary industry preferable
* IT skills – confident in the use of Word, Excel and Outlook as a minimum
* Excellent telephone and face-to-face communication skills
* The ability to stay focused under pressure and to multitask
* Flexibility to work on a rota basis
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including employee assistance program, eyecare voucher scheme, free annual Flu jab, cycle to work scheme, and recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice looking after all companion and exotic animals. We have two full-time vets, three RVNs and a CCA team of four. Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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