Job Opportunity: Customer Support Representative
Join our team to provide exceptional customer support within our Customer Arrears Support Team. We offer full-time and part-time positions with the following shift patterns:
* Full-time: Monday-Friday, 12:30-20:00 (35 hours per week)
* Part-time: Monday-Friday, 16:00-20:00 (20 hours per week)
In this role, you will:
1. Speak with customers over the phone regarding outstanding debts or missed payments.
2. Use a customer-centric approach to offer tailored solutions to various financial issues.
3. Aim to deliver positive outcomes during challenging conversations.
4. Assess the impact of solutions on The Very Group and adhere to FCA and FOS guidelines.
About You
No prior contact centre experience is necessary, as comprehensive training will be provided. You should be computer literate; however, we will teach you our systems and required skills. The key qualities we seek are:
* Empathy, emotional intelligence, and resilience.
* Excellent communication skills and rapport-building abilities.
* Adaptability and decisiveness in a fast-paced environment.
* Patience and empathy to understand customer needs and find positive solutions.
* Strong planning and organizational skills with an understanding of delivering accurate information.
Benefits
* Flexible, hybrid working model (after training and two days in the office each week).
* Inclusive culture, as reflected in our Glassdoor reviews.
* 23 days holiday plus bank holidays.
* Access to Udemy learning platform.
* Performance-based bonus potential.
* Up to 25% discount on Very.co.uk.
* Matched pension contributions up to 6%.
* Additional benefits available on our careers site.
How to Apply
Our talent acquisition team is managing this vacancy directly. Successful candidates may be required to undergo credit, CIFAS, and CRB checks.
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