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Department: Customer Service and Compliance
Location: Grantham
Application Deadline: 1 August 2025
Department: Customer Service and Compliance
Location: Grantham
Description
We are recruiting for an experienced Customer Service Representative to join our team in Grantham.
The successful candidate will provide a first-class customer service experience by coordinating and supporting customer interactions across all national sites, ensuring customer satisfaction through efficient communication, accurate processing, and timely resolution of enquiries and requests.
Key Responsibilities
* Generate quotes, purchase orders, and sales orders accurately.
* Set up new customer contracts and maintain existing customer records.
* Respond promptly to customer enquiries and manage expectations via telephone, email, and face-to-face communication.
* Organise and manage bookings using internal systems.
* Collaborate with all departments and operational sites to ensure a seamless customer experience.
* Accurately capture data for management information systems and update online portals.
* Support customer onboarding and maintain the Peace of Mind database (White Goods guarantee service).
This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role.
Skills, Knowledge and Expertise
Required
* GCSEs (or equivalent) including English and Maths
* Experience in a customer service or administrative role
* Working with internal systems and databases
* Managing incoming customer enquiries and bookings
Desirable
* Experience within the waste management or recycling industry
* Use of CRM or sales order systems
* Experience dealing with both B2B and B2C customers
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
* A competitive salary in a growing company committed to our people.
* A competitive holiday allowance.
* Company pension scheme.
* Enhanced family friendly policies.
* Employee Assistance Program
* Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
* Employee Life Insurance.
* Bike2Work scheme.
* Free on-site parking.
* Holiday Purchase Scheme
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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