Overview
We are seeking a highly motivated and skilled Contracts Monitoring Officer to join our Estates and Facilities team. This role supports the management and monitoring of Estates and Facilities Management (EFM) contracts across the Trust and the National Rehabilitation Centre (NRC). The successful candidate will ensure contractors deliver safe, compliant, and effective services that meet statutory requirements and operational standards. The role requires confidence, motivation, leadership, and the ability to influence and inspire others. You will bring enthusiasm and commitment, with the drive to identify and implement change, and you must be able to evaluate complex data, apply independent judgement, and recommend actionable solutions. The role demands excellent planning and prioritisation skills, the ability to work independently, and the capability to deliver high-quality performance reports under pressure.
In addition to the summary below, please familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
NUH is a large employer with a diverse staff base and a central role in supporting the health and wellbeing of our local population. We are committed to diversity and welcome new ideas to help develop our team to deliver world-class healthcare.
Responsibilities
* Oversee engineering maintenance and facilities functions at the NRC.
* Act as Authorised Person or Responsible Officer for systems such as medical gas, high and low voltage, ventilation, and water.
* Review planned maintenance programmes, revise procedures and policies, and monitor contractor performance through audits, inspections, and service reviews.
* Validate contractor reports, escalate issues where necessary, and support contract meetings by preparing documentation and tracking actions.
* Collaborate with internal stakeholders and external providers; serve as the key liaison between contractors and Trust personnel to resolve service-related issues and complaints.
* Maintain accurate records of contract variations and ensure documentation is consistently updated.
* Build strong working relationships with service providers and ward or department teams to ensure services delivered under the Project Agreement align with the Trust’s operational needs.
* Contribute to the Estates & Facilities monthly performance monitoring by supporting on-site audits of Soft FM systems and equipment and maintaining central reporting databases.
* Provide support and technical guidance to audit officers, Trust staff, and external stakeholders (note: role does not include direct line management).
Qualifications and Experience
* Experience in contracts monitoring within estates, facilities, or related fields.
* Strong interpersonal skills, professional influencing, and negotiation abilities.
* Ability to evaluate complex data, apply independent judgement, and recommend actionable solutions.
* Excellent planning and prioritisation skills; ability to deliver high-quality performance reports under pressure.
* Ability to work independently and collaboratively across multiple teams and stakeholders.
* Awareness of statutory requirements relevant to estates, facilities, and clinical environments is beneficial.
Diversity and Inclusion
We particularly welcome applications from people who identify as Black,Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Additional Information
Please refer to the job description and person specification attached to the advert for the full details.
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