Location: Bristol
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months
Hours: 37.5 hours per week, rota basis.
* Monday-Friday: 7.30am - 4.00pmand/or 9.30am - 6 pm
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You'll Be Doing
* Greeting and assisting customers throughout the application process
* Supporting applicants with completing and checking forms
* Collecting biometric data and required documentation
* Following structured administrative and filing procedures
* Using a computer-based system to guide workflow
* Handling customer queries and complaints with diplomacy and confidence
What We're Looking For
You'll thrive in this role if you have:
1. Proven experience in a customer-facing role
2. The ability to stay calm and professional under...