Overview
The post holder will manage the Reception desk and provide administrative support in the following areas, Main Theatres and Hand Trauma.
Responsibilities
* To manage the Reception desk including greeting patients and visitors and directing them to the appropriate service.
* To answer all non-clinical enquiries in a professional, empathetic, polite and courteous manner.
* To undertake clerical duties as directed by clinical staff on duty or the Clinical Services Manager.
* A good level of clerical experience is required, and good working knowledge of IT systems, although full training of our systems will be provided.
* You should be confident in dealing with issues of confidentiality and ensuring patients details are accurately recorded.
* You will work collaboratively alongside the clinical Team to ensure all service users are welcomed in a professional manner.
* The post holder should have excellent communication skills, be a team player and have the ability to adapt to changes in the service as required.
About the organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
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