Job Title Operations Specialist - ER Location Britannia House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category HR Generalists Closing Date 8 May 2024 "Everything about Asda" We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input. Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant. We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do. "Everything you'll love " Hybrid and flexible working - everyone is looking for that work/life balance and Asda have it on point. Discretionary bonus - Rewarding you for your hard work and efforts Company matched pension - Looking forward to the future 25 days annual leave per year plus 8 bank holidays - Making sure you take time for your self and switch off 13 paydays a year - who doesn't love an extra payday? Digital GP and Wellbeing sessions - Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us Discount off your shopping at Asda and George - with extra discounts running throughout the year - really makes a difference, saving the colleagues an average of £700 a year Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. Plus much more "Find your role" Are you looking for an exciting opportunity within a growing part of a business? Do you want to see the difference you can make, or you could make? The way we are looking to deliver our Employment Relations services has evolved and from that offers new opportunities for your HR career. This is an exciting opportunity to help shape and continually improve the service we provide, and you'll have a fantastic chance to develop your career and make a positive impact in a business that always puts colleagues at the heart of its strategy. As an ER Advisor acting as the first point of contact via the phone or case management system. You will be responsible for liaising with line managers across the business to provide best in class advice and support on all lower-risk ER cases/ matters - including but not exclusive to Attendance, AWOL, Health & wellbeing, Investigations, Disciplinary, Performance and Capability. As well as dealing with general people policy queries in accordance with our company policy, procedures in line with employment law. "Your Role" Coach and support line managers providing quality, consistent and accurate ER advice over a call and within our case management system to enable them to successfully manage ER issues such as Attendance, AWOL, Health and Wellbeing, Investigations, and Disciplinary, within appropriate timescales, and mitigating any potential risk to the business Provide where required accurate and timely correspondence to support line managers to comply with policy and processes relating to ER matters Maintain accurate and comprehensive records of all support and interaction within the ER case management systems Work closely with ER Advisors, ER Case Management Specialists and ER Admin within the Advice and Guidance team to assess and triage queries / cases which are of a more complex nature and require case management support Maintain personal knowledge of Asda people policies and employment legislation to advise correctly ensuring policies are adhered to Build line manager relationships to adapt advice pragmatically to the business needs and deliver a high standard of customer service in line with our Service Level Agreements Manage own workload to meet SLA's and quality metrics Identify and highlight continuous improvement suggestions " Let's find out about you" CIPD (Level 5) or equivalent is desirable but not essential Demonstrable experience of providing HR process advice in a previous HR Generalist/ administration/assistant shared services role Understanding of employment policies, processes, and practices and an up-to-date awareness of external case trends and employee relations methodology Ability to coach and where required challenge and influence line managers where necessary to resolve ER cases whilst providing excellent customer service " Find your everything at Asda" - bringing brighter living within everyone's reach. We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda. Work Where it Works Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team. You will also get an excellent benefits package including;- • Discretionary company bonus • Company pension up to 7% matched • 10% colleague discount, free parking and many additional rewards. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves